Home/Privacy Policy
Legal

Privacy Policy

Last updated: 18 March 2026

Royal Institute for Hospitality and Business Education (“RIHBE”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. By using our website or submitting any form on this site, you agree to this policy.

1. Information We Collect

We collect information you provide directly when you:

  • Submit an enquiry or contact form (name, email address, phone number, enquiry type, message)
  • Apply for admission (name, contact details, academic history, preferred programme)
  • Subscribe to news or updates (email address)
  • Communicate with us by phone, email, or WhatsApp

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, pages visited, and time on site, via standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and admission applications
  • Process and manage your registration or enrolment
  • Send you information about programmes, intake dates, and events you have requested
  • Improve our website and tailor content to visitor interests
  • Comply with legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling.

3. Legal Basis for Processing

We process your personal data on the following grounds:

  • Consent — where you have given explicit consent (e.g. submitting a contact form)
  • Legitimate interests — to operate and improve our institution and website
  • Contractual necessity — where processing is required to fulfil an enrolment or service agreement
  • Legal obligation — where required by Zimbabwean law or regulatory bodies

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Our parent organisation, Libertas Consulting Projects, for administrative purposes
  • Our website producer, IngenioSys, solely for website maintenance and technical support
  • Government or regulatory authorities where required by law
  • Accreditation bodies for programme verification purposes

Any third party with access to your data is bound by confidentiality obligations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Enquiry form submissions — up to 12 months from last contact
  • Admission applications — for the duration of the application process plus 2 years
  • Student records — for the duration of enrolment plus 7 years, in accordance with educational record requirements
  • Website analytics — up to 26 months (aggregated, anonymised)

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. Please see our Cookie Policy for full details on what cookies we use and how to manage them.

7. Your Rights

You have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — ask us to correct inaccurate or incomplete data
  • Deletion — request deletion of your data where there is no longer a lawful basis for processing
  • Objection — object to processing based on legitimate interests
  • Withdrawal of consent — withdraw consent at any time without affecting processing already carried out

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

RIHBE — Data Controller

Globe House, 6th Floor, Cnr Jason Moyo Avenue / 1st Street

Harare, Zimbabwe

Email: admin@rihbeinstitute.ac.zw

Phone: +263 71 437 4161